Cancellation prior to arrival
If a reservation is cancelled 29 days or more before the enrolment start date a cancellation fee of € 100.00 will be charged. If a reservation is cancelled 28 days or less before the enrolment start date the full deposit paid will be forfeited.
“No Show” or cancellation after arrival
Reservations for 28 days or less
If a student does not arrive on the enrolment start date, is absent during the course or leaves before the end of the package, a cancellation fee equivalent to the price of the complete package booked will be charged.
Reservations for 29 days or more
If a student does not arrive on the enrolment start date, or a reservation is cancelled or shortened within the first 28 days of a student’s enrolment start date, a cancellation fee equivalent to the lower between the price of the full package and the cost of the first 8 weeks of the package booked will be charged.
If a reservation is cancelled or shortened 29 days or more after a student’s enrolment start date, the student needs to advise the School in writing at least 4 weeks prior to the revised course/enrolment end date, otherwise a 4-week cancellation fee will apply.
During the cancellation period the student is permitted to continue making use of the services paid for. Any refunds for the part of the package not utilised (if any) will be given to the student in the form of a credit note, which can be used for a course upgrade (in a group) or transferred to another student who is not enrolled at the School.
The School will send an e-mail to acknowledge that a cancellation / curtailment request has been received. If a student does not receive a confirmation email from the School it means that the request has not been received.
Refusal of Visa
If an entry visa is not granted and the School is informed 8 days or more before the enrolment start date, a full refund, less the registration fee, bank charges and courier fees (if applicable), will be sent to the student. If the School is informed 7 days or less before the enrolment start date, a cancellation fee, equivalent to the cost of one week (course, accommodation, registration fee, airport transfers, etc) bank charges and courier fees (if applicable), will be charged. In the case of a student’s visa not being extended, a refund based on the difference between the amount paid and the charge for the revised duration will be given. In all cases,evidence of the visa refusal is to be presented to the school. No refund will be given if a student is expelled or deported.